Step by step guide to using our web site

1. Select product

Products are organised into categories, click on the category that you require and then choose from the list of available products in that category. Click here to start shopping.

2. Add product to basket

Choose the exact item that you require from the product list. Check that the product details, size and type are correct and then enter the quantity that you require in the box to the right of the product. Click the add button to place the product in your shopping basket.

All prices are displayed excluding VAT and are for multiples where indicated.

3. Review your order

Once you have added a product to your shopping basket you will be taken to the view basket page where you can review your order and ammend it if required. To change your order quantity type the new amount in the quantity box and click the update button. To remove an item from your order click the remove button.

To add additional items to your basket click on the continue shopping button. When you are ready to place your order click the go to checkout button.

• Choose your payment method
  
  Our checkout page is secure and your details will be encrypted before transmission to us. You may pay online by credit or debit card, or pay by account if you have one with us.
  
  
• Enter your payment details
  
  If you choose to pay by credit or debit card enter your card details; your card will not be charged at this point. To use your Melrose account click on the pay on account link and enter your account name and number. If you do not have an account click here to open an account. You may also enter a purchase order number for your records.
  
  
• Enter your invoice/delivery details
  
  Enter your details; if you complete the email address field you will recieve a confirmation email with an order reference.
  
  
• Confirm your order
  
  Review your order summary and if it's correct click the complete checkout button to confirm and send your order to us. If by any chance there is an error with your order details click the quit checkout button then view your basket and resubmit your order.
  
  
• Print your order
  
  After placing your order you will see an order confirmation page with an order reference, please make a note of this for your records. We recommend that you print out the order confirmation page; you can do this by clicking the print link on the page.

If you have any problems with the payment process or wish to place an order via the telephone please call us on 01234 841144.

CONDITIONS OF SALE

1. All quotations given and contracts made by Melrose Packaging (hereinafter referred to as "the company") shall be subject to these Terms and Conditions to the exclusions of any Terms and conditions appearing on any document of the contracting party. No variation on these Conditions shall apply unless expressly agreed to in writing by the company. To be binding on the company all quotations must be signed by a duly authorised representative of the company.
2. All quotations are exclusive of V A T or other similar levy, tax or duty unless otherwise stated, and are based on prices prevailing at the date thereof, and subject to alteration without notice and to stocks and materials being available when orders are received. No cancellation of an order shall be made without the company's consent and the company reserves the right to subcontract the fulfilment of all orders, or any part thereof.
3. Whilst the company will endeavour to make delivery on any date or dates which may be specified, such date or dates are estimates only and time for delivery shall not be deemed to be the essence of the contract, nor shall the company deemed to have waived the benefit of this condition by agreement to delivery by a specified date or dates. The company shall not be liable for delay caused by Act of God, riot, civil, commotion, strikes, lockouts, labour disturbances, trade disputes, industrial action, fire, breakdown of plants or machinery, shortage or non - availability of goods or materials, accidents or other causes beyond the company's control or for any consequential loss or damage arising therefore.
4. The company does not guarantee to deliver the exact quantity of goods ordered and shall be deemed to have complied with a contract be delivery of a quantity of plus or minus 10 per cent of the quantity ordered, and the buyer shall pay the contract price for the quantity actually delivered. The manufacturing standards and tolerances generally accepted within the flexible packaging industry shall apply to the contract. Tolerances: Average Thickness - plus or minus 10%. Size - plus or minus 10% unless otherwise agreed.
5. No claims for loss of or damage to goods in transit, short delivery or defective goods will be entertained unless notified in writing to the company and where an independent carrier is employed to such carrier as well within three days of delivery and a detailed claim submitted to the company and to any such carrier within 14 days of despatch (time in each case being of the essence). The company's liability shall in no event exceed replacement of any goods proved to have been lost, damaged, not delivered or defective.
6. Whilst the company exercises care in choice of materials, dyes and inks used in the manufacturers of its products, and warrants that all goods are of merchantable quality then suitability for packing any particular commodity is at the buyer's risk and no warranty, representation or condition is given or to be implied that they are suitable as regards size, shape, capacity, quality or description, whether statutory or otherwise are hereby excluded. Where the company's products are intended to be used in connection with any food, drug or commodity will not be adversely affected by any materials used by the company in respect of any claim which may arise there from.
7. The Company will use its best endeavours to supply goods or materials in accordance with any sample, which may be submitted, but no guarantee, warranty, condition or representation is given (whether expressed or implied) that the bulk will correspond with the sample.
8. The buyer will indemnify the company against all actions, proceedings, costs, claims or demands or other expenses resulting from an illegal, libellous or other matter manufactured or printed for the Buyer, or for any infringement of any copyright, trade mark, patent or design. All blocks, drawings, sketches, artwork, designs, proofs and original work shall remain the property or the company unless otherwise agreed.
9. The ownership of the goods or products will only be transferred to the buyer when he has fully paid for them an until then such goods or products shall be held by the buyer in trust for the company and stored in such a way as to indicate that they are the property of the company.
10. These Conditions and the contract shall be subject to and construed in accordance with British Law.
11. The method of disposal of any rejected goods is entirely at the discretion of the manufacturer.
12. Cancellations or amendments to order will only be considered if sent in writing to the company.
13. Goods supplied to the customer will remain the property of the company until payment in full has been made.